Complaint Resolution Process

Willowbrook Solar takes seriously any complaint that it receives from members of the public and will take all required and reasonable steps to ensure that the Project is constructed and operates in compliance with all applicable laws and permits. It is also in Willowbrook Solar’s best interest to take reasonable steps to help resolve any concerns that local residents and the public may have, even when the solar farm is in compliance with permits and regulations.

Willowbrook Solar will implement a 5-point complaint response program for all registered complaints:

1.       Community Engagement: It is important that local residents and local public officials have reasonable access to Project personnel. In addition to the general call-in number/email, Willowbrook Solar will maintain open lines of communication with local and state officials to ensure it receives any complaints that are made directly to the Townships, the County, or the State.

2.       Gather Information: It is essential that Willowbrook Solar know the characteristics, circumstances and facts giving rise to a complaint or issue in order to verify the merits of the complaint. In particular, a description of the complaint, location, time of day, duration and any other defining circumstances is needed to further assess the issue. Willowbrook Solar will promptly investigate such complaints, will contact the individual within 48 hours of receipt of a complaint, and work with them in good faith to resolve the issue.

3.       Response: Once Project personnel have sufficient information on the nature of the complaint, they can work with a consultant and/or other Willowbrook Solar personnel to diagnose any potential problems and formulate a response.

4.       Follow up: If a response was offered, and after a reasonable time has passed, Willowbrook Solar personnel will follow up to inquire if the matter has been resolved or if there are any continuing issues.

5.       Further action: If there continue to be issues, Willowbrook Solar may engage in more formal conflict resolution, including compliance monitoring. Further action will consider project specific factors and will be decided on a case-by-case basis, using input from outside consultants, legal counsel, and upper management of Willowbrook Solar, as appropriate.

Complaint Summary Reporting

During the construction and operation of the Solar Farm, Willowbrook shall submit to OPSB Staff a quarterly complaint summary report for the first five years of operation.

Please refer to our Contact Us page to get in touch with a member of our team.